Support Center

Network Connectivity Troubleshooting

Last Updated: Dec 07, 2017 10:21AM EST
Many issues with Epic Games products can be caused by network connectivity problems.  If you suspect that you may have a connectivity issue, please try all of the following steps:
  • Make sure you are using a Broadband internet connection.
    • Between 2010 and 2015, the FCC defined a Broadband connection as 4 Mbps download/1 Mbps upload.
    • After 2015, the FCC defined a Broadband connection as 25 Mbps download/3 Mbps upload.
  • Make sure you are not behind a proxy and do not have epicgames.com filtered.
    • If you are behind a proxy, add an exception for epicgames.com (or ask your IT department to do so).
  • Ensure that ports 80443 (https), and 5222 are unblocked.
    • Navigate to Control Panel> System and Security> Windows Firewall.
    • Click Advanced Settings.
    • On the left, select Inbound Rules.
    • On the right, select New Rule...
    • Select Port, then click Next.
    • In the text box beside Specific local ports, enter 5222, 443, 80, then click Next three more times.
    • In the Name box, enter UE4, then click Finish.
  • Try switching your DNS Server (OpenDNS or GoogleDNS).
  • Try rebooting your router and modem.
  • Try temporarily disabling your firewall and antivirus software, as some security software causes conflicts with our products.

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