Network Connectivity Troubleshooting
Many issues with Epic Games products can be caused by network connectivity problems. If you suspect that you may have a connectivity issue, please try all of the following steps:
- Make sure you are using a Broadband internet connection.
- Between 2010 and 2015, the FCC defined a Broadband connection as 4 Mbps download/1 Mbps upload.
- After 2015, the FCC defined a Broadband connection as 25 Mbps download/3 Mbps upload.
- Make sure you are not behind a proxy and do not have epicgames.com filtered.
- If you are behind a proxy, add an exception for epicgames.com (or ask your IT department to do so).
- Ensure that ports 80, 443 (https), and 5222 are unblocked.
- Navigate to Control Panel> System and Security> Windows Firewall.
- Click Advanced Settings.
- On the left, select Inbound Rules.
- On the right, select New Rule...
- Select Port, then click Next.
- In the text box beside Specific local ports, enter 5222, 443, 80, then click Next three more times.
- In the Name box, enter UE4, then click Finish.
- Try switching your DNS Server (OpenDNS or GoogleDNS).
- Try rebooting your router and modem.
- Try temporarily disabling your firewall and antivirus software, as some security software causes conflicts with our products.