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"Could not establish a web session. Please try again." when attempting to log into the Epic Games launcher

Last Updated: Sep 26, 2016 08:06AM EDT
This issue is currently under investigation.  If none of the following helps you, please contact the Player Support team for further assistance.

To solve this issue, try the following:
  • Make sure you are not behind a proxy and do not have epicgames.com and its subdomains filtered.
    • If you are behind a proxy, add an exception for epicgames.com and its subdomains (or ask your IT department to do so).
  • Make sure that if you are behind a firewall that exceptions are made for epicgames.com and its subdomains (or ask your IT department to do so).
  • Try switching your DNS Server (OpenDNS or GoogleDNS)
  • Check your 443 Port status here
    • If it is closed, navigate to Control Panel> System and Security> Windows Firewall
    • Click Advanced Settings
    • On the left, select Inbound Rules
    • On the right, select New Rule...
    • Select Port, then click Next
    • In the text box beside Specific local ports, enter 443, then click Next three more times
    • In the Name box, enter UE4, then click Finish

Contact Us

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